Explains what Platikia does, shows prices and allows you to register. It's what you see now.
Product
An AI assistant that serves your clients as you would
Answer questions, schedule appointments or orders, send reminders and follow up with your clients. Everything through WhatsApp, everything automatic.
Respond instantly, at any time
Schedule appointments or orders and send reminders
Reactivate clients who stopped coming
Your team intervenes whenever they want
Arquitectura en tiempo real
Cómo viaja un mensaje desde WhatsApp hasta tu dinero
Haz clic en cada capa para inspeccionar cómo Platikia procesa, valida y registra cada interacción.
Capa 01
Recepción Multimodal
WhatsApp Cloud API • Audio y Texto
Capa 02
Motor de Inteligencia
Detección de Tono, Urgencia y Reglas
Capa 03
Conectores Operativos
Calendar, Links de Cobro y CFDI 4.0
Capa 04
Supervisión Humana
Pausa, Auditoría y Handoff en 1 Clic
Capa 01: Recepción Multimodal Oficial (WhatsApp Cloud API)
Latencia: <1.2sConexión directa mediante webhook cifrado AES-256. Soporta mensajes de texto, audios de voz de clientes (transcritos mediante modelo especializado en modismos mexicanos), imágenes de comprobantes y ubicaciones.
How it works
Three spaces, each with its function
The public page explains the product. Your panel lets you operate. And your information is always separate and secure.
Here you operate your business: services, schedules, equipment, conversations, metrics and modules.
Your clients' information is encrypted and completely separated from other SMEs.
Available modules
Activate what your business needs
Start with the basics and grow as you need.
Included
Customer service and welcome
Receive your customers, answer their first questions and direct them to the correct product, service or person.
Included
Products, services and prices
Respond with the information from your catalog and request the missing information before quoting.
Included
Quotes and orders
Create quotes with a real catalog, calculate totals, detect shortages and ask what is necessary to close.
Included
Appointment or order scheduling
Check availability by calendar, location, technician, or inventory, then reserve appointments, deliveries, or installations.
SMEs Pro
Filter your clients
Identify the client with real intention to schedule so that your team focuses on those that matter.
SMEs Pro
Automatic tracking
Resume pending conversations and reactivate customers who have not returned, without sounding robotic.
Intelligence included
Don't just respond — understand your customers
Detects emotions, understands audios, changes languages and learns the preferences of each client.
Adaptive
Detect the mood
If your customer is upset, rushed or confused, the assistant adjusts the tone and prioritizes the next step.
Multimodal
Understands voice memos
Your client sends an audio requesting a price, appointment, delivery or support and the assistant responds as if they had written.
Multilingual
Respond in your language
Detects if the client speaks Spanish, English or Portuguese and responds in the same language automatically.
Retention
Return reminders
Platikia reactivates those who have not returned, remembers renewals and pushes pending payments or confirmations.
Conversion
Get paid without leaving the chat
Generate payment links to schedule an appointment or settle services and track pending payments.
Feedback
Satisfaction surveys
After each service, ask the client how it went. You see the results in your dashboard.
Predictive
Smart schedules
Learn when your clients prefer to come and suggest the best available times.
Revenue
Suggest complementary services
When it fits, it proposes add-ons, packages or related products. More value per client, without pressure.
Insights
Daily summary by WhatsApp
Receive a summary with the most important metrics of your business directly to your cell phone.
For your type of SME
Works for businesses with services, products or mixed models
From an individual business to a chain. Each business activates the modules it needs.
Professional services
Your virtual customer service answers clients, schedules appointments, confirms requirements and sends reminders while your team attends.
Commerce and retail
Answer prices, validate stock, create orders, coordinate deliveries and recover conversations that have gone cold.
technical services
Quote installations, request missing details, schedule visits, and collect payments or deposits before dispatching the team.
Branch or franchise
Each location has its own workspace, schedule, and fully isolated data—one account per location, with no cross-location data mixing.
try it today
Your clients are already writing. Have someone answer.
Sofia attends, schedules and follows up with your clients 24/7 from day one. Start with a guided pilot and measurable results.