We do not charge for a basic bot; WhatsApp Business already covers that. Platikia starts where scheduling, follow-up, payments, human handoff, and measurable results matter.
$0 MXN
For internal testing, not production
WhatsApp Business already covers greetings, labels, quick responses and catalog. This demo is only to validate Platikia with test data.
From $2,999 MXN/month
First month: $4,999 MXN, setup included
Connect scheduling, deposits, quotes, and payments with verifiable rules. During the pilot, we measure model usage, tool calls, and real cost before offering an annual plan.
$4,999 MXN/month
First month: $4,999 MXN, setup included
Toda la operación de Operador PyME, con el triple de volumen: más IA, cuatro veces más mensajes proactivos y equipo más grande.
From $8,999 MXN/month
First month: $4,999 MXN, setup included
For high-volume SMEs or those with several locations, with dedicated support and conditions per operation.
Quoted before activation
Monthly fee with included minutes and per-minute overage; we confirm both amounts before payment
Your assistant answers phone calls as well as WhatsApp. It is purchased separately from the plan, with a monthly fee that includes minutes and an overage rate.
Deteccion de emociones, notas de voz, idioma automático, lealtad, cobros y resumen diario. Lo que cambia entre planes es el volumen, no las funciones.
Detect the mood
If your customer is upset, rushed or confused, the assistant adjusts the tone and prioritizes the next step.
Understands voice memos
Your client sends an audio requesting a price, appointment, delivery or support and the assistant responds as if they had written.
Respond in your language
Detects if the client speaks Spanish, English or Portuguese and responds in the same language automatically.
Return reminders
Platikia reactivates those who have not returned, remembers renewals and pushes pending payments or confirmations.
Get paid without leaving the chat
Generate payment links to schedule an appointment or settle services and track pending payments.
Satisfaction surveys
After each service, ask the client how it went. You see the results in your dashboard.
Compara el costo de tu asistente 24/7 frente a la contratación tradicional y las horas de WhatsApp manual.
Cálculo estimado basado en un promedio de 4.5 minutos por atención manual y un costo de hora operativa de $250 MXN.
Everything you need to know before choosing your plan.
Is it a chatbot?
No. A chatbot follows fixed scripts. Platikia uses artificial intelligence that understands the context, detects the customer's mood and responds like your best virtual assistant would — answer, schedule and follow up.
Does it replace my virtual assistant?
It does not replace your team, it takes away repetitive WhatsApp. Platikia answers messages 24/7, schedules, quotes and sends reminders; Your team focuses on the client who is in your business and on delicate cases.
How long does it take to start?
Minutes. You connect your WhatsApp number, tell your assistant how your business works (services, schedules, team) and they start serving. You don't need to schedule or hire anyone.
Does it work after hours?
Always. Your business never loses a client because they wrote at dawn, on a weekend or on a holiday. That 10 PM urgency is scheduled with you, not with the competition.
Can it connect to my calendar?
Yes. Platikia checks your availability and saves appointments or orders directly on your calendar (Google Calendar), respecting duration by type of service and schedules by specialist.
Is my clients' data safe?
Yes. Each business has its private space with bank-level encryption (AES-256). Your customers' data is never mixed with that of another business.
Do I need a special WhatsApp number?
No. Platikia works with your current WhatsApp Business number. You don't need a new line.
Can I intervene whenever I want?
Yes. You see the complete history, pause the assistant and resume the conversation at any time. When you finish, you reactivate it and it continues where you left off.
Hay cobros aparte del plan de Platikia?
Pueden existir, y te los decimos antes. Con la API oficial de WhatsApp (Cloud API), Platikia agrupa las respuestas dentro de la ventana de 24 h para reducir lo que Meta cobra por conversación, pero Meta puede cobrar aparte según tu volumen y plantillas. Si prefieres conectar WhatsApp, Instagram y Messenger por un proveedor multicanal como Zernio, necesitas tu propia cuenta ahí, con costo por cuenta conectada más lo que cobre cada plataforma. La facturación (CFDI) usa tu cuenta de Facturapi, que cobra por factura emitida. Ninguno de esos cargos lo fija Platikia.
Sofia attends, schedules and follows up with your clients 24/7 from day one. Start with a guided pilot and measurable results.